01
Recent Google reviews
Older or infrequent reviews can make it harder for customers to judge what the business is like today.
GOOGLE REVIEWS + AI LEAD FOLLOW-UP
Turn Google searches into reviews, leads and repeat customers.
The Dedi helps local businesses earn more Google reviews, respond to enquiries faster and bring more customers back.
Get your first 20 tracked customer interactions in 5 days — or your next month is on us.
Customers are searching. But are they choosing you?
Being found is only the beginning. Local businesses also need a reliable way to earn trust, respond and follow up.
02
Missed WhatsApp enquiries
Enquiries can wait while staff are serving customers, and a potential lead may move on.
03
Untracked customer interactions
Without a connected journey, owners cannot easily see which tap, scan or follow-up led to an enquiry.
04
Missed return opportunities
Useful follow-up moments are easy to overlook when customer history and permission are scattered.
More than a review card.
One connected journey helps owners understand reviews, enquiries and follow-up without turning daily work into another complicated system.
Google visibility
Support a clearer Google Business Profile journey without promising a ranking position.
Recent reviews
Give customers a simple route to leave timely feedback on Google.
Faster replies
Use AI assistance for common questions while staff retain control of important conversations.
Organised leads
Keep submitted enquiry details and follow-up status together instead of scattered across chats.
Tracked interactions
See which NFC or QR touchpoint started an interaction and what happened next.
Repeat-business opportunities
Spot useful reasons to reconnect with eligible customers based on their interaction history.
Consent and approval stay visible. Marketing follow-ups use eligible contacts, and availability is labelled clearly.
HOW IT WORKS
Simple for customers. Useful for your business.
Each stage stays trackable, organised and ready for human follow-up.
Tap or Scan
Customers tap the NFC card or scan its QR code to begin the journey.
- Fast and simple for customers
- Every interaction is tracked automatically
Illustrative demonstrationSample data
NFC interaction
Aina tapped the NFC card
The interaction was recorded and WhatsApp opened automatically.
- Source
- Cashier NFC
- Shop
- ABC Cafe
- Status
- New interaction
One connected journey from search to repeat sale.
The Dedi links each customer action so owners can see what happened and decide what to do next.
- 01
Found on Google
A customer discovers the business through its Google Business Profile.
- 02
More Google Reviews
A clear invitation gives customers a simple route to leave honest, timely feedback.
- 03
WhatsApp enquiry
The customer can choose to start a conversation using a prepared WhatsApp message.
- 04
AI-assisted reply
AI can answer common questions and capture enquiry details for staff to review.
- 05
Follow-up
Staff can see the organised lead and decide the most useful next action.
- 06
Returning customer opportunity
Eligible customer records can support relevant follow-up when consent allows.
Opportunity, not a guarantee. Visibility, reviews, enquiries and returns depend on customer choice, staff participation and follow-up. Marketing contact also requires the appropriate consent.
Illustrative customer journey
See how it works at a local car workshop.
This example shows the connected journey. It is not presented as a real customer result or guaranteed outcome.
The same journey can be adapted for
Car washes, Tyre shops, Auto-parts stores, Cafés, Salons and Clinics.
- 01
Found on Google
A customer discovers the workshop through its Google Business Profile.
- 02
Workshop visit
The customer arrives for a service, repair or inspection.
- 03
Tap or scan The Dedi
At the counter, the customer uses the workshop's NFC card or QR code.
- 04
Google Review invitation
The customer receives a direct route to leave an honest Google Review.
- 05
WhatsApp enquiry
They can choose to start a WhatsApp conversation about another service.
- 06
AI-assisted reply
AI helps with common questions and captures the enquiry details for the team.
- 07
Staff follow-up
A staff member reviews the lead and continues the conversation when needed.
- 08
Relevant service reminder
The customer record may support a useful reminder later, subject to consent.
Your customer list, with every consent preference visible.
The details customers choose to share stay attached to their communication preferences and interaction history.
- Consent status stays visible.
- Customers can opt out or change their communication preferences.
- Campaigns use only eligible contacts.
- The Dedi does not treat anonymous scans as marketing permission.
01Quiet weekday promotion
02New product announcement
0360-day return reminder
04Unredeemed offer reminder
Tell us the promotion. We prepare the follow-up with you.
We help choose the appropriate opted-in audience, prepare the message, and review the result. Your business approves every campaign before scheduling.
Done-with-you campaigns and birthday reminders are labelled by availability.
We set it up. You test it for five days.
Start with one measurable customer journey. We handle the setup, help brief your team and review what the interactions show.
Get Started Get your first 20 tracked customer interactions in 5 days — or your next month is on us.
Pilot conditions apply. The agreed touchpoint must be available to customers and used as described. The pilot does not guarantee reviews, leads, sales or repeat visits. Read the pilot conditions.
Choose one location
Start with one physical location and one customer touchpoint.
Configure the customer journey
We set up the NFC or QR route, tracking and agreed consent wording.
Brief the staff
Your team gets a clear explanation of where to place it and how to invite customers.
Measure customer interactions
We review tracked interactions from the five-day test and identify the next useful action.
Results stay practical.
Interactions are tracked by touchpoint and reviewed without treating customer contact or a return visit as guaranteed.
Built for places customers walk into.
Start with one useful customer moment, not a complicated marketing system.
Restaurants and cafés
Counter or table tap. Collect birthday and visit preference, then invite regulars back for quieter periods.
Measure: Return interactionsRetail
Shelf or receipt scan. Collect product interest, then share a relevant launch or offer.
Measure: Offer responseSalons and clinics
Checkout touchpoint. Collect service preference, then prepare an appropriate return reminder.
Measure: Repeat visitsAutomotive and services
Service counter card. Collect vehicle or service interest, then remind customers about future care.
Measure: Return enquiriesEvents
Booth or badge scan. Collect topic interest, then follow up with opted-in attendees.
Measure: Post-event actionsHospitality
Room or reception touchpoint. Collect stay preference, then invite eligible guests to return.
Measure: Repeat staysWhat you can use now
Availability is stated plainly so planned features are not mistaken for live ones.
Track physical customer interactions
Support your review journey
Prepared for eligible, opted-in audiences
Suggested occasions, never sent without approval
Future campaign delivery channels
Future workflow and reporting connections
Pricing
Start with one location. Grow when it works.
Choose the level of tracking and support that fits your next customer journey.
Starter
RM199/month
Build your Google review journey.
- Trackable NFC / QR touchpoints
- WhatsApp review journey
See everything included
- Trackable NFC / QR touchpoints
- WhatsApp review journey
- Google Business Profile support
Pro
RM399/month
Add AI-assisted replies and customer records.
- Everything in Starter
- Automated replies
See everything included
- Everything in Starter
- Automated replies
- Customer records
- Campaign history
- Dashboard access
- Monthly reporting
- Review-reply support
Premium
RM599/month
Add campaigns and hands-on growth support.
- Everything in Pro
- Promotional broadcasts
See everything included
- Everything in Pro
- Promotional broadcasts
- Early-access AI campaigns
- One-page campaign website
- Growth strategy consultation
FAQ
Questions before you start.
Clear answers about Google, AI, permission, customer data and the five-day pilot.
01Can The Dedi guarantee a higher Google ranking?
No. The Dedi supports a clearer Google Business Profile and review journey, but does not guarantee a ranking position, review volume, enquiries, revenue or repeat visits.
02What can the AI reply to?
AI can assist with common questions and capture enquiry details. It cannot make business decisions, confirm anything outside the information you approve or replace staff for sensitive conversations.
03Do messages or campaigns send without my approval?
No. Nothing sends without business approval. Done-with-you and early-access campaigns are prepared for eligible contacts, and availability is stated clearly before setup.
04How is customer consent handled?
Customers see a clear purpose statement and choose whether to share details or receive marketing. Campaigns use contacts with the appropriate communication permission. Customers can opt out or change their preference.
05Who owns the customer data?
Your business can view its customer records. The applicable Terms and Privacy Policy define access, handling, export and deletion. The Dedi does not treat anonymous scans as marketing permission.
06What happens during the five-day pilot?
We choose one location, configure one customer journey, brief the staff and measure tracked interactions. The guarantee applies only when the agreed touchpoint is available and used according to the pilot conditions.
07Does The Dedi work with my existing WhatsApp?
Yes. The customer journey can direct enquiries to your existing WhatsApp number. AI-assisted replies and campaign support depend on the agreed plan and current availability.
08Does every review become a contact?
No. Leaving a review is separate from submitting contact details. A submitted contact is only eligible for marketing when the customer has provided the appropriate permission.
Turn your next customer into your next review, lead and repeat visit.
Start with one location and one measurable customer journey.
Get your first 20 tracked customer interactions in 5 days — or your next month is on us.